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We aim to get your order to you as quickly as possible! Orders placed before 1pm on a working day will be processed and dispatched the same day. Orders placed after 1pm will be processed and dispatched on the next working day. Please note that weekends and bank holidays are not considered working days.

For most orders, you can expect to receive your delivery within 3-5 working days. However, some larger or heavier items may be dispatched directly from the manufacturer, which may result in a longer delivery time. Rest assured that we'll always keep you updated on the status of your order and provide you with a tracking number so that you can monitor your delivery's progress.

If you have any questions or concerns regarding your order, please refer to your shipping confirmation email for your delivery tracking information or get in touch with us using the contact details on our website. We're always here to help and ensure that you receive your order in a timely and efficient manner.

Absolutely! We understand how important it is for you to know when your order will arrive, and we make it easy for you to keep tabs on your package every step of the way. Once your order has been shipped, you'll receive a shipping confirmation email that includes a tracking number.

Simply use this tracking number to track your order on our website or through the shipping carrier's website. If you're having trouble tracking your order or have any questions about the delivery process, please don't hesitate to get in touch with us. We're always here to help and ensure that you receive your order as smoothly and quickly as possible.

We're sorry to hear that you've received a damaged or faulty item from us. We take the quality and condition of our products very seriously, and we're committed to ensuring that you're completely satisfied with your purchase from Hey You.

If you receive an item that is damaged or faulty, please contact us as soon as possible. We'll ask you to provide us with photos of the damage or fault, as well as your order number and contact details. Our customer service team will then work with you to resolve the issue as quickly and efficiently as possible.

Depending on the specific situation, we may offer you a replacement item or issue a refund. We may also ask you to return the item to us for inspection or repair. Rest assured that we'll do everything we can to make things right and ensure that you're happy with your purchase from Hey You.

We appreciate your understanding and patience in the event of a damaged or faulty item, and we apologise for any inconvenience this may cause. Our priority is always to provide you with the best possible products and customer service, and we look forward to resolving the issue for you as soon as possible.

We understand that choosing the right products for your home can be a challenge, especially if you're unsure of what you're looking for. That's why our friendly and knowledgeable team is always here to help!

Whether you need assistance selecting the perfect furniture for your living room, finding the right lighting fixtures for your bedroom, or choosing the best decor for your home office, we're here to guide you every step of the way. Simply reach out to us via phone or email and let us know what you're looking for.

Our team has years of experience in the home furnishings and decor industry, and we're always up to date on the latest trends, styles, and innovations. We'll work with you to understand your unique needs and preferences, and recommend products that meet your specific requirements.

So don't hesitate to ask for our help! We're here to make your shopping experience as easy and enjoyable as possible, and we're always happy to answer your questions and provide personalised recommendations.

We want you to be completely satisfied with your purchase from Hey You. If for any reason you're not happy with your order, we offer a 28-day return policy for items that are unused and in their original packaging.

To initiate a return, please contact us to let us know that you'd like to return an item. We'll provide you with instructions on how to return the item to us. Once we receive your return, we'll inspect it to ensure that it's in the same condition as when it was sent. If everything checks out, we'll issue you with a refund for the full amount of the item.

Please note that we cannot refund shipping costs, and the cost of returning the item is your responsibility. We also cannot accept returns on items that have been used or that are not in their original packaging.

If you have any questions about our return policy or the returns process, please don't hesitate to get in touch with us. We're always here to help and ensure that you're completely satisfied with your purchase from Hey You.